Refund Policy

Last updated: August 1, 2026

At Posters UAE, customer satisfaction is important to us. Every order is prepared with care, and we strive to ensure that each product arrives exactly as expected.

Please read the following policy regarding returns, exchanges, and refunds.

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Returns

Because many of our products are made, printed, or prepared specifically for each order, we do not accept returns simply because a customer changes their mind after production has begun.

If your order has not yet entered production or shipment, please contact us as soon as possible. We will do our best to accommodate cancellation requests whenever possible.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, we will make it right.

Please contact us within 48 hours of delivery and include:

• your order number;
• clear photographs of the product;
• photographs of the packaging;
• a brief description of the issue.

Once reviewed, we may offer one of the following solutions:

• a replacement product;
• a repair where appropriate;
• store credit;
• a full or partial refund.

The appropriate solution will depend on the nature of the issue.

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Change of Mind

As our artwork is prepared specifically for each customer, we generally do not accept returns or offer refunds for:

• change of mind;
• incorrect size selection;
• personal preference;
• accidental orders;
• incorrect information provided during checkout.

We encourage customers to carefully review all order details before completing their purchase.

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Cancellations

Orders may be cancelled before production or fulfillment begins.

Once an order has entered production or has been shipped, cancellation may no longer be possible.

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Refund Processing

If a refund is approved, it will be issued using the original payment method whenever possible.

Depending on your payment provider or financial institution, processing times may vary.

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Exchanges

We currently do not offer direct product exchanges.

If there is an issue with your order, please contact our support team and we will work with you to find the most appropriate solution.

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Non-Refundable Items

Unless required by applicable law, refunds are generally not available for:

• custom or personalized products;
• products damaged through misuse or improper handling after delivery;
• orders with incorrect shipping information provided by the customer.

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Contact Us

If you have any questions regarding this Refund Policy or need assistance with an order, please contact us.

General inquiries: hello@postersuae.com

Order support: support@postersuae.com